For any enquiries, our Customer Service team will be delighted to assist.
Contact usStandard delivery
Online purchases can be returned free of charge within 60 days. Read about our return and exchange policy
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
Click to Pay, PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
We offer a wide range of boot repair services, see our full list here.
Find out how to return your boots for repair.
Estimated processing time for repairs is 6-8 weeks.
Click and collect is available at a range of R.M.Williams stores.
Simply select the click and collect option at checkout, then collect it from your selected store.
Find out more here.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Since 1932, R.M.Williams has embodied artisanal craftsmanship and a modern Australian sensibility. Our legacy was shaped by a genuine desire to create durable products suited to harsh conditions, inspired by Reginald Murray 'RM' Williams' experience with riding boots and saddlery that simply didn't meet the mark.
Each pair of boots is made from a single piece of leather, crafted from carefully selected hides and finished with a reinforced heel seam. So, if you're interested in 'hand bags', 'work bag' or 'women's black jeans', you'll be glad to know that we have boot options suited to different lifestyles and terrain, as well as a range of bags, wallets, belts, clothing and more.
Both standard and express shipping are offered Australia-wide, with same-day dispatch on qualifying orders for added convenience. We have over 50 stores across Australia and a team happy to answer questions related to 'workman socks', 'duffle bags' or 'bags in leather', so choose craftsmanship that stands the test of time today.