Replace Tugs

Features

• Send your old friends back to the hands that lovingly created them. The same boot makers who made your boots can replace the elastics, the tugs and resole them.
  
  
  REPLACE TUGS
  • If ordering a repair for more than one pair of boots, you will need to place two separate repair orders 
    
  • Repairs made with authentic parts developed with experience over 84 years
  • Tugs can be replaced individually, or in multiples as required   
  • Tugs will be replaced with the same or closest match to the original tug(s)
    

Care instructions

Delivery and returns

• Delivery is free for orders over NZ$150

  Premium DHL service

  • Free for orders over NZ$150.
  • NZ$10 for orders under NZ$150.
  • 'In stock' items estimated delivery within 4 - 7 business days.
  • All 'special order' items are shipped in 10 - 12 weeks
  • Repair service lead time 10 - 12 weeks

  Complimentary & easy returns*

  60 day return period

  • Return via post
  • Refunds processed within 10 business days of return
  • *Returns or exchanges are not accepted for Made On Demand purchases.

Packaging

• Responsible packaging

  As part of our ‘Crafting a better future’ strategy, we have partnered with Victoria-based business Opal on the production of our ecommerce packaging boxes. Opal sources all of its raw wood materials sustainably and responsibly within Australia, with a focus on keeping the manufacturing process local. Each box looks just as good as it feels, opening to reveal a beautiful artwork inspired by the Australian outback.

  Our new packaging range also includes paper mailers created in partnership with Grounded Packaging. These mailers eradicate the need for plastic shipping satchels and are crafted with a circular approach, using recycled FSC-certified pulp made from 100% post-consumer recycled paper. They are renewable, kerbside recyclable and have a lower carbon footprint than virgin paper.