GIFT CARDS

Terms and conditions

Physical gift cards

• Physical gift cards can be purchased and redeemed in-store only at R.M.Williams owned retail stores in Australia.

• Physical gift cards cannot be redeemed at any R.M.Williams outlets, clearance, or concession stores.

• Physical gift cards can only be redeemed in the market where they were purchased e.g. If purchased in Australia in AUD, it can only be redeemed in Australia.

• Physical gift cards purchased in Australia will expire 36 months from purchase.

• Physical gift cards can be redeemed by presenting the card in store.

• The physical gift cards is partially redeemable, and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash.

• If the full balance is not spent in one transaction, the remaining balance will remain on the physical gift card.

• Any unused balance will not be refunded or credited when the card expires.

• Treat your physical gift card as cash. Lost or stolen cards will not be replaced or refunded.


Digital gift cards

• Digital gift cards can be purchased online and redeemed at r.m.williams.com.au and in R.M.Williams owned retail stores in Australia.

• Digital gift cards cannot be redeemed at any R.M.Williams outlets, clearance, or concession stores, eg Myer.

• Digital gift cards can only be redeemed in the market where they were purchased, eg If purchased in Australia in AUD, it can only be redeemed in Australia.

• Digital gift cards purchased in Australia will expire 36 months from purchase.

• Digital gift cards can be redeemed online by entering the ‘digital voucher code’ in the Payment section in the checkout, OR in store by presenting the digital gift card email (on screen or print out).

• This digital gift card is partially redeemable, and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash.

• If the full balance is not spent in one transaction, the remaining balance will remain on the digital gift card

• Any unused balance will not be refunded or credited when the card expires.

• Treat your digital gift cards email as cash. Misplaced or misused digital gift cards will not be replaced or refunded.

BOOT REPAIR CONDITIONS

Terms and Conditions

This service is only available in Australia

R.M.Williams boots are constructed in such a manner that under normal wear and tear they can be repaired several times in their lifetime. But like any good product, if not properly cared for, irreparable and often unseen damage can occur which is not evident until the boots are stripped down for repair.

During the stripping process it may be discovered that additional work is required to enable the original repair request to be carried out. If this is found to be the case, appropriate costs may be applied. R.M.Williams Pty. Ltd. accept these boots for repair under the condition that no responsibility will be taken where the boots are found after stripping to be incapable of repair. If this occurs your boots will be returned to you in the stripped state, and a full refund will be applied. You have 2 months (60 days) after purchase to return your boots to the R.M. Williams boot room for repairs to be made otherwise the purchase is void. To R.M.Williams Pty Ltd, I have read the above conditions under which you accept my boot for repair, upon payment of this repair product you agree to be bound by the above conditions.

THANK YOU for trusting us with the repairs to your R.M.Williams boots. In doing so you have availed yourself of the skills practised by the craftsmen and women in our boot factory and the quality of the materials we use in the making of all new boots. The success of the repairs carried out on your boots will depend as it always does, whether they are new or old boots, on the care and maintenance you continue to give them. 

MADE ON DEMAND

Terms and Conditions

Upon purchasing Made On Demand boots, you are agreeing to the below:

• Your Made On Demand boot will be shipped in 3 – 5 days for in stock items or 6 – 8 weeks for special order items.

• R.M.Williams reserves the right to amend the delivery time as deemed necessary.

• Due to the individual nature of your purchase, once your Made On Demand boot order has been placed, cancellations or amendments cannot be accepted.

• R.M.Williams is unable to accept returns or exchanges of Made On Demand purchases except where the item is damaged or faulty or delivered incorrectly through and error by R.M.Williams.

• Leather colours and materials may vary.

• R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.

AFTERPAY

Terms and conditions

• Order value limits apply for first time Afterpay users, determined by Afterpay at the time of transaction. 

• The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.

• Your payment schedule will be emailed to you.

• The standard R.M.Williams return policy applies for all orders made with Afterpay.

• *If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.

• For full terms and conditions please visit AfterPay.

HAPPY BIRTHDAY PROMOTION

Terms and conditions

• Promotion code is valid for one single use only.

• Not available in conjunction with any other offer. 

• Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.

• Offer not redeemable on footwear, sale, bespoke and exotics. 

• This offer is only valid to contacts who are subscribed to R.M.Williams email database.

• This offer can only be redeemed within 14 days of receiving the Birthday email.

INSTAGRAM USAGE REQUEST

Terms and conditions

If approached by @RMWilliams with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams.

PAYPAL PROMOTION

Terms and conditions

PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.

BOOT ANNIVERSARY

Terms and conditions

• Offer valid off full priced apparel, care products and accessories only. Excludes footwear, sale items, and exotics. 

• Not in conjunction with any other offer.

• Offer cannot be redeemed in Clearance outlets.

• Offer is valid for 14 days from receipt of Boot Anniversary email.

RE-MADE

Terms and conditions

• Whilst all care has been taken to restore our RE•MADE boots to the highest standard, please note they have had previous wear and minor imperfections may remain. 

• We will use reasonable endeavours to ship your RE•MADE boots within 3 – 5 business days of purchase, however please note there may be a delay in delivery time.

• Due to the individual nature of your purchase, once your RE•MADE boot order has been placed, cancellations or amendments cannot be accepted.

• R.M.Williams is unable to accept returns or exchanges of RE•MADE purchases except where the item is damaged, faulty or does not match the product description.

FRIENDS OF RMW

Terms and conditions

• The offer will run from 27 April 2022 to 30 April 2022.

• The offer only applies to select footwear, apparel, accessories and leather goods.

• Whilst stocks last.

• Not in conjunction with any other offer.

• The offer is only available online, in Australia, through the link provided by R.M.Williams.

R.M.Williams Father's Day Competition

This R.M Williams Father’s Day Competition ('Competition') is conducted by R.M.Williams Proprietary Limited ACN 007 527 166 ('R.M.Williams' or 'Promoter').

Entries open on 11 August 2022 and close at 11.59 pm on 1 September 2022 'Promotional Period'. Entries sent outside of this time period will not be eligible for consideration. Competition is open to residents of Australia and New Zealand only.


How to enter

  1. Entrants must, during the Promotional Period, submit an entry online at rmwilliams.com.au or rmwilliams.com.au/nz and complete all requested fields.
  2. By submitting an entry into this competition, Entrants consent to joining the R.M.Williams database and receiving promotional and other marketing messages from the Promoter (including messages sent electronically for an unlimited period of time). Entrants will be able to opt-out at any time by following the instructions included in each message sent by the Promoter.
  3. Entrants must provide contact details on request to be eligible to win. Entrants may only enter in their own name. Inaudible, incomprehensible, illegible, and incomplete entries may be deemed invalid.

Winners will be chosen by representatives from the R.M.Williams and Australian Men’s Shed Association business’ and notified by email on 3 September 2022, via email. This Competition is a game of skill. The selection committee will select the winners based on quality of submission, creativity and originality. No bias will be given to Entrants known to the selection committee and employees of R.M Williams and Australian Men’s Shed Association are not eligible to enter the Competition.

The decision on the Competition winners is final and no correspondence will be entered into.

Winners must claim their prize by 3 December 2022. Any prizes not claimed by this date will be forfeited.


Prizes

●     Major Prize x 5: 1 x $4000 R.M.Williams gift card

●     Runner Up Prize x 20: 1 x Leather Care Travel kit (RRP $179)

●     The runner up prize is not exchangeable for other products. The prize is not exchangeable for gift cards or cash.

●     Prizes cannot be returned or exchanged for any reason other than a genuine fault in accordance with Australian Consumer Law in which case the matter will be handled by R.M.Williams customer service.

●     The prizes will be shipped to the customer at their eligible address, with all shipping and duty costs covered by R.M.Williams.


Each eligible entry will trigger a donation of $5 from R.M.Williams to the Australian Men’s Shed Association. The sum raised will be donated to the Australian Men’s Shed Association after the closing date of the competition, with a donation limit of $25,000 AUD.

By entering the competition Entrants acknowledge and agree that R.M.Williams may use their entry and give R.M.Williams your permission to use their entry in marketing collateral which includes, but is not limited to, social media posts, email marketing, web usage, advertising usage, visual merchandising collateral and press usage.

By entering this Competition each Entrant confirms that their submissions are their wholly-owned creations and that, to the extent that such entries do not infringe the intellectual property rights of any third party.

By submitting an entry, each Entrant grants R.M.Williams a perpetual, royalty-free, non-exclusive licence to edit, publish, translate, modify, adapt, make available and distribute the entry throughout the world in any media now known or hereafter invented.

Each Entrant also confirms that anyone depicted in an entry has given their permission for the inclusion in the entry and the use of the entry by the Entrant and R.M.Williams.

All information provided by an Entrant is provided to R.M.Williams.

To the full extent permitted by law, R.M.Williams, its associated companies and agencies and all those entities' personnel (the 'Relevant Parties') exclude all liability for any loss (including any damage, claim, injury, cost or expense) which is suffered or incurred by any Entrant in connection with the Competition or prizes, including: (i) any indirect, economic or consequential loss; (ii) any loss arising from the negligence of a Relevant Party; (iii) any liability for personal injury or death. Nothing in these conditions is intended to exclude, restrict or modify an Entrant’s rights under the Competition and Consumer Act 2010.

If any provision of these conditions is unenforceable for any reason, it will be severed and the remaining provisions will remain in full force and effect.

Entrants' personal information will be collected by or on behalf of R.M.Williams to enable it to administer the Competition and publicise its winners and, if an Entrant consents, may be used to market its products to the Entrant. The personal information of the winner may be provided to others assisting in the conduct of the Competition, including the Competition administrator, prize suppliers and couriers, and to regulatory authorities. Persons may contact R.M.Williams to request access to, or corrections of, any of their collected personal information that is held by R.M.Williams. If an Entrant does not provide accurate personal information R.M.Williams may determine that they are not eligible to win a prize. Click here for R.M.Williams full Privacy Policy.