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For any enquiries, our Customer Service team will be delighted to assist.
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Delivery fees
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Standard delivery
Orders $75 and overFreeOrders under $75$10
Delivery times
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Standard delivery5-8 business daysSpecial orders4-6 weeks
Returns
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Online purchases can be returned free of charge within 60 days. Read about our return and exchange policy
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Payment options
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Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Repairs
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We offer a wide range of boot repair services, see our full list here.
Find out how to return your boots for repair.
Estimated processing time for repairs is 6-8 weeks.
Click and collect
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Click and collect is available at a range of R.M.Williams stores.
Simply select the click and collect option at checkout, then collect it from your selected store.
Find out more here.
Committed to quality
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Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
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