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Discover the enduring appeal and meticulous craftsmanship behind the iconic R.M.Williams boot.
One piece of leather
Goodyear welt
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Repair
Step back in time as we uncover the story behind the iconic R.M.Williams boot.
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Experience our iconic craftsmanship at our stores across Australia.
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Online purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Full returns policy
Accepted debit/credit cards:
Visa, MasterCard, American express
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
R.M.Williams boots are fully repairable. You can browse our range of repair services here.
Find out how to return your boots for repair here.
Estimated processing time for repairs is 6-8 weeks.
Click and collect is available at a range of R.M.Williams stores. Simply select the click and collect option at checkout, then collect it from your selected store within 24 hours. Find out more here.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
RM believe there was only one thing more comfortable than a new R.M.Williams boot, and that’s an old one. One that has become a trusted friend, that has shaped itself exactly to the eccentricities of your foot. Such a boot is to be treasured, to be maintained and preserved for years of faithful, comfortable wear. This very notion is the foundation of our repairs service.
Whenever your boots need a tune-up, simply bring them back to us to be meticulously repaired and restored by the hands who crafted them. To ensure your boots are eligible for repair, the upper leather must be free from cracks, slices, or large creases. Below, you’ll find a guide to our repair services.
Replace heel or sole parts | Replace elastics | Replace tugs | More extensive repairs
If your sole or heel has worn down with regular wear, we can replace them and ready your boots for new adventures. We can replace individual components, or fully re-sole your boots in the instances of more extreme wear.
If you experience damage to your elastics, or if they start to wear out, it may affect the comfort o your boots. We can replace individual elastics, or replace the full set to restore your boots to full glory.
Our boot tugs should remain in your boots for the life of your boots however they can be replaced if they become worn or damaged. They can be replaced individually or all four at the same time.
If you suspect you’re in need of the below services, we’ll need you to bring your boots into your nearest R.M.Williams store or to a licensed repairer for an assessment.
This service covers the complete re-manufacture of the boot – only the upper leather, lining, tugs and elastics will remain. All other components will be replaced and the boot will be reconstructed. This service may be required for a number of reasons, a common one being the poor condition of the innersoles due to moisture, heat or more rugged wear.
In order to perform a relast, the boot linings need to be in a reasonable condition. If they’re worn or damaged, the boots will need a full relast and back lining repair service.
This comprehensive service sees the boots re-manufactured and the back linings replaced – only the upper leather, tugs, elastics and front linings will remain.
In order to change the size or fit of boots, a complete relast is required. The following alterations can be made.
• Size increase – a maximum of one half size only
• Size decrease – a maximum of one full size only
• Width increase – a maximum of one width only
• Width decrease – a maximum of 2 widths only
Important notes:
• A width increase is only possible when the toe shape does not change.
• A combined size and width increase in conjunction is not possible.
The following changes can be made to the sole of the boot during a re-sole and heel or a relast:
• A plain leather welt can be changed to plain rubber welt (and vice versa)
• A comfort leather welt can be changed to comfort rubber welt (and vice versa).
Note:
• Dynamic Flex and Screwed soles cannot be changed to alternate sole types.
• Plain leather innersoles cannot be replaced with comfort innersoles (and vice versa).
The following changes can be made to the heel of the boot during a re-sole and heel or a relast:
• A block heel can be changed to a cuban heel (and vice versa)
• A flat heel can be changed to a ladies tapered flat heel (and vice versa).
Note: High heels cannot be changed to flat heels (and vice versa).