For any enquiries, our Customer Service team will be delighted to assist.
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Online purchases can be returned free of charge within 90 days. Read about our return and exchange policy
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
R.M.Williams boots are fully repairable. You can browse our range of repair services.
Find out how to return your boots for repair.
Estimated processing time for repairs is 6-8 weeks.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Exclusive to 345 George Street
We're proud to partner with Australian arts and culture consultancy Arts-Matter to offer a diverse lineup of installations and exhibitions at our flagship retail store on Sydney's iconic George Street.
Orson Heidrich is a mixed media, contemporary artist living and working out of Sydney. Orson’s practice is heavily rooted in materiality and technical process.
Heidrich describes himself as a “complex manufacturer”, working at the intersection of art and industry by sourcing, fabricating, and manipulating both physical and digital media.
His practice often starts with photographic works—frequently captured in industrial or fabrication environments—which are then digitally and physically "extruded" into sculptural and relief forms.