For any enquiries, our Customer Service team will be delighted to assist.
Contact usStandard delivery
Online purchases can be returned free of charge within 60 days. Read about our return and exchange policy
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
We offer a wide range of boot repair services, see our full list here.
Find out how to return your boots for repair.
Estimated processing time for repairs is 6-8 weeks.
Click and collect is available at a range of R.M.Williams stores.
Simply select the click and collect option at checkout, then collect it from your selected store.
Find out more here.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
At R.M.Williams, products are not built for a season but made to last. Proudly made in our Adelaide workshop in Australia, skilled craftspeople use premium leather to create our boots, designed to fit the local conditions.
Our boots are made with Goodyear welt construction, a process where a leather welt is stitched to the insole to firmly secure the sole. Every pair is crafted from a single piece of carefully selected leather, and you can trust that we offer the same quality for the rest of our products, whether you're exploring 'handmade leather bags', 'best leather wallet for men' or 'ladies leather wallets'.
We offer both standard and express delivery options across Australia, with same-day dispatch for eligible orders for added convenience. We have over 50 stores across Australia and a team happy to answer questions related to 'best leather wallet for men', 'Australian leather bags' or 'genuine leather handbags', so choose craftsmanship that stands the test of time today.