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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

 

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

AFTERPAY 

Terms & Conditions

 

  • Order value limits apply for first time Afterpay users, determined by Afterpay at the time of transaction. 
  • The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
  • Your payment schedule will be emailed to you.
  • The standard R.M.Williams return policy applies for all orders made with Afterpay.
  • *If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
  • For full terms and conditions please visit AfterPay 

 

GIFT CARDS

Terms & Conditions

Physical Gift Cards

  • Physical Gift Cards can be purchased & redeemed online at r.m.williams.com.au and in R.M.Williams owned retail stores* in Australia
  • *Physical Gift Cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores e.g. Myer.
  • Physical Gift Cards can only be redeemed in the market where they were purchased e.g. If purchased in Australia in AUD, it can only be redeemed in Australia
  • Physical Gift Cards purchased in Australia will expire 36 months from purchase
  • Physical Gift Cards can be redeemed by entering the unique card number on the back of the Gift Card at online checkout or by presenting the card in store
  • The Physical Gift Card is partially redeemable and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash
  • If the full balance is not spent in one transaction, the remaining balance will remain on the physical gift card
  • Any unused balance will not be refunded or credited when the card expires
  • Treat your Physical Gift Card as cash. Lost or stolen cards will not be replaced or refunded
  • You can choose whether to have the Physical Gift Card delivered to the recipient or posted to your own address
  • Physical Gift Cards are dispatched within one to three business days and sent via Registered Post

 

Digital Gift Cards

  • Digital Gift Cards can be purchased online and redeemed at r.m.williams.com.au and in R.M.Williams owned retail stores* in Australia
  • *Digital Gift Cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores e.g. Myer.
  • Digital Gift Cards can only be redeemed in the market where they were purchased e.g. If purchased in Australia in AUD, it can only be redeemed in Australia
  • Digital Gift Cards purchased in Australia will expire 36 months from purchase
  • Digital Gift Cards can be redeemed online by entering the ‘digital voucher code’ in the Payment section in the checkout, OR in store by presenting the digital gift card email (on screen or print out)
  • This Digital Gift Card is partially redeemable and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash
  • If the full balance is not spent in one transaction, the remaining balance will remain on the digital gift card
  • Any unused balance will not be refunded or credited when the card expires
  • Treat your Digital Gift Card email as cash. Misplaced or misused Digital Gift Cards will not be replaced or refunded

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams_official with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams_official.

 

PAYPAL PROMOTION
Terms & Conditions

PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.

 

SALE
Terms & Conditions

 

  • Discount will be automatically applied
  • Save up to 60% off 
  • R.M. Williams Online Outlet Prices 
  • Not available in conjunction with any other offer
  • This promotion is valid from Tuesday 23rd April 5pm EST 
  • Until stocks last
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
  • This offer is only available online at www.rmwilliams.com.au (Australia Only)

 

 

 

30% OFF SELECTED RMW CITY LEATHER COLLECTION

Terms & Conditions

 

  • This offer commences 04 March 2019 12am EST
  • Until stocks last
  • Receive 30% off full price selected leather goods from the RMW City Collection
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
  • This offer is only available on the R.M.Williams online store - rmwilliams.com.au
  • Discount will automatically be applied at the checkout 

 

40% OFF SELECTED SIGNATURE COLLECTION

Terms & Conditions

 

  • This offer commences 26 December 2019 12am EST
  • Offer avaliable until stocks last
  • Offer excludes R.M.Williams Men's Signature Collection styles
  • Receive 40% off full price selected leather goods from the R.M.Williams Signature Collection
  • Womens items only, products/styles include the Signature Tote Bag, Signature Bucket Bag and Signature Saddle Bag
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys
  • This offer is available on the R.M.Williams online store - rmwilliams.com.au, rmwilliams.com, rmwilliams-store.co.uk and instore
  • Discount will automatically be applied at the checkout 

 

 

 

Mid Season Sale 

Terms & Conditions

 

  • This offer commences 20th March 2020 at 9:00am AEST 
  • Until stocks last
  • Save up to 50% on selected items
  • Not available in conjunction with any other offer
  • Offer not redeemable for cash
  • This offer is avaliable instore and online
  • Discount shown on products and applied in cart

 

 

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