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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

GIFT CARDS

Terms & Conditions

Physical Gift Cards

  • Physical Gift Cards can be purchased & redeemed in-store only at R.M.Williams owned retail stores* in New Zealand
  • *Physical Gift Cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores
  • Physical Gift Cards can only be redeemed in the market where they were purchased e.g. If purchased in New Zealand in NZD, it can only be redeemed in New Zealand
  • Physical Gift Cards purchased in New Zealand will expire 36 months from purchase
  • Physical Gift Cards can be redeemed by presenting the card in store
  • The Physical Gift Card is partially redeemable and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash
  • If the full balance is not spent in one transaction, the remaining balance will remain on the Physical Gift Card
  • Any unused balance will not be refunded or credited when the card expires
  • Treat your Physical Gift Card as cash. Lost or stolen cards will not be replaced or refunded

 

Digital Gift Cards

  • Digital Gift Cards can be purchased online and redeemed at r.m.williams.com.au/nz and in R.M.Williams owned retail stores* in New Zealand
  • *Digital Gift Cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores e.g. Myer.
  • Digital Gift Cards can only be redeemed in the market where they were purchased e.g. If purchased in New Zealand in NZD, it can only be redeemed in New Zealand
  • Digital Gift Cards purchased in New Zealand will expire 36 months from purchase
  • Digital Gift Cards can be redeemed online by entering the ‘digital voucher code’ in the Payment section in the checkout, OR in store by presenting the digital gift card email (on screen or print out)
  • This Digital Gift Card is partially redeemable and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash
  • If the full balance is not spent in one transaction, the remaining balance will remain on the digital gift card
  • Any unused balance will not be refunded or credited when the card expires
  • Treat your Digital Gift Card email as cash. Misplaced or misused Digital Gift Cards will not be replaced or refunded

 

BOOT REPAIR CONDITIONS

 

Terms & Conditions

*This service is only available in Australia

R.M.Williams boots are constructed in such a manner that under normal wear and tear they can be repaired several times in their lifetime. But like any good product, if not properly cared for, irreparable and often unseen damage can occur which is not evident until the boots are stripped down for repair.

During the stripping process it may be discovered that additional work is required to enable the original repair request to be carried out. If this is found to be the case, appropriate costs may be applied. R.M.Williams Pty. Ltd. accept these boots for repair under the condition that no responsibility will be taken where the boots are found after stripping to be incapable of repair. If this occurs your boots will be returned to you in the stripped state, and a full refund will be applied. You have 2 months (60 days) after purchase to return your boots to the R.M. Williams boot room for repairs to be made otherwise the purchase is void. To R.M.Williams Pty Ltd, I have read the above conditions under which you accept my boot for repair, upon payment of this repair product you agree to be bound by the above conditions.

THANK YOU for trusting us with the repairs to your R.M.Williams boots. In doing so you have availed yourself of the skills practised by the craftsmen and women in our boot factory and the quality of the materials we use in the making of all new boots. The success of the repairs carried out on your boots will depend as it always does, whether they are new or old boots, on the care and maintenance you continue to give them. 

 

MADE ON DEMAND

 

Terms & Conditions

Upon purchasing Made On Demand boots, you are agreeing to the below: 

  • Your Made On Demand boot will be shipped in 3-5 days for 'in stock' items or 4 weeks for 'special order' items 
  • R.M.Williams reserves the right to amend the delivery time as deemed necessary 
  • Due to the individual nature of your purchase, once your Made On Demand boot order has been placed, cancellations or amendments cannot be accepted 
  • R.M.Williams is unable to accept returns or exchanges of Made On Demand purchases except where the item is damaged or faulty or delivered incorrectly through and error by R.M.Williams 
  • Leather colours and materials may vary 
  • R.M.Williams cannot accept responsibility for any variations in colour, shade and texture and cannot accept returns on this basis.

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

AFTERPAY

Terms & Conditions

  • Order value limits apply for first time Afterpay users, determined by Afterpay at the time of transaction. 
  • The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
  • Your payment schedule will be emailed to you.
  • The standard R.M.Williams return policy applies for all orders made with Afterpay.
  • *If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
  • For full terms and conditions please visit AfterPay 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams_official with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams_official.

 

PAYPAL PROMOTION
Terms & Conditions

PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.

 

 

 

WORN AROUND THE WORLD

Terms & Conditions

 

 

Christmas Gift Sets 2020

Terms & Conditions

 

  • Christmas Bundle offers run from 08:00am AEDT 23rd November - 12:00pm 24th December 2020

 

  • Belt and Wallet Gift Set
  • Purchase a Belt & Wallet for $140
  • Customer must add wallet and belt to their cart for discount to apply
  • Selected styles only
  • Excludes exotic leather & plaited belts
  • Limited time only
  • Not in conjunction with any other offer
  • While Stocks Last

 

  • Boot and complimentary Belt Gift Set
  • Purchase any elastic sided boot and receive a complimentary belt
  • Customer must add boot and belt to their cart for discount to apply
  • Selected belt styles only - Excludes exotic leather and plaited belts
  • Excludes exotic leather boots & Yard Boot 365
  • Limited time only
  • Not in conjunction with any other offer
  • While Stocks Last

 

  • Weekender or briefcase and a complimentary washbag
  • Purchase any selected weekender or briefcase and receIve a complimentary washbag
  • Customer must add washbag and bag to their cart for discount to apply
  • Applies to Signature & Gippsland collection only
  • Limited time only
  • Not in conjunction with any other offer
  • While stocks last
  • Promotion will be added in cart
  • Promotional items are non-refundable separately
  • Promotional items are exchangeable like for like or for another item in the promotion
  • A refund of the weekender or briefcase must include both the weekender or briefcase and washbag, items can be refunded separately
  • Order will be refunded to the original promotional value

 

  • 2 T- Shirts Gift Set
  • Purchase any 2 selected T-Shirts for $80
  • Customer must add the 2 T-Shirts to their cart for discount to apply
  • Selected styles only
  • Limited time only
  • Not in conjunction with any other offer
  • While stocks last

 

  • 2 Polos Gift Set
  • Purchase any 2 selected polos for $110
  • Customer must add the 2 polos to their cart for discount to apply
  • Selected styles only
  • Limited time only
  • Not in conjunction

 

Metallics Boot and complimentary Clutch

Terms & Conditions

 

  • Purchase any selected Metallics Lady Yearling Boot and receive a complimentary Metallics clutch
  • Available from 08/02/2021 for a limited time
  • Complimentary Metallics clutch available while stocks last
  • Customer must add the boot and clutch to their bag for discount to apply. Promotion will be calculated in your bag
  • Applies to Metallics collection only
  • Not in conjunction with any other offer
  • Order will be refunded to the original promotional value. If requesting a full refund, please return both items. Where only the boot is returned, you will receive a refund for the order amount minus the cost of the clutch
  • Complimentary items are only exchangeable for other complimentary items in the promotion

 

Boot Anniversary

Terms & Conditions

 

  • Offer valid off full priced apparel, care products and accessories only. Excludes footwear and sale items. Also excludes exotics. 
  • Not in conjunction with any other offer. Offer cannot be redeemed in Clearance outlets.
  • Offer is valid for 14 days from receipt of Boot Anniversary email.

 

Yard Boot 365 - Gift to you

Terms & Conditions

 

  • Offer valid on full priced 'Yard Boot 365' boots only, entitling the recipient to $200 off RRP.
  • Discount will be calculated at checkout with entry of valid promo code.
  • Offer available from 26/04/2021 - 09/05/2021 inclusive.
  • Offer excludes all apparel, care, accessories and other footwear items.
  • Not available in conjunction with any other offer.
  • Offer valid on the rmwilliams.com.au Australian website, the rmwilliams.com.au/nz/ New Zealand website and first quality Australian retail stores only. 
  • Offer cannot be redeemed in Clearance outlets or Concession Stores e.g. Myer.

 

2 Belts Promotion

Terms & Conditions

 

  • Purchase two selected belts for $180 AUD.
  • Available from 13/05/2021 - 30/05/2021.
  • Customer must add both eligible belts to their bag for discount to apply. Promotion will be calculated in your bag.
  • Applies to belts $120 AUD and under. Plaited and exotic belts excluded.
  • Not in conjunction with any other offer or discount code.
  • Offer valid online at rmwilliams.com.au and in-store at R.M.Williams owned retail stores* in Australia
  • *Offer cannot be redeemed in Clearance outlets or Concession Stores e.g. Myer.
  • Offer not available on the rmwilliams.com/uk UK website.
  • Offer will be refunded to the original promotional value. Where only one belt is returned, you will receive a refund for the other amount minus the cost of the second belt.

 

"Complete Your Profile" - Welcome Promotion

Terms & Conditions

 

  • Receive 15% off full price craft, apparel & accessories.
  • Offer valid for redemption in-store & online.
  • For all online orders, discount will be calculated at checkout upon entry of valid promo code.
  • For all in-store orders, discount will be applied by confirming your email address and showing the offer email to our store staff at checkout. 
  • Offer available from 16/06/2021 - 04/07/2021 inclusive.
  • Offer excludes all footwear, exotic items, repair services and gift cards.
  • Not available in conjunction with any other offer.
  • Offer valid on the rmwilliams.com.au Australian website and first quality Australian retail stores only. 
  • Offer cannot be redeemed in Clearance outlets or Concession Stores e.g. Myer.