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Below you will find answers to our most frequently asked questions

Frequently Asked Questions 

Below you will find answers to our most frequently asked questions

 

PRODUCT INFORMATION 

 

 

 

ORDERS

 

 

 

DISPATCH & DELIVERY

 

 

 

RETURNS 

 

 

 

ACCOUNT

 

 

 

CORPORATE

 

PROMOTIONAL TERMS & CONDITIONS

 

GIFT CARDS

Terms & Conditions

Physical Gift Cards

  • Physical Gift Cards can be purchased & redeemed in-store only at R.M.Williams owned retail stores* in New Zealand
  • *Physical Gift Cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores
  • Physical Gift Cards can only be redeemed in the market where they were purchased e.g. If purchased in New Zealand in NZD, it can only be redeemed in New Zealand
  • Physical Gift Cards purchased in New Zealand will expire 36 months from purchase
  • Physical Gift Cards can be redeemed by presenting the card in store
  • The Physical Gift Card is partially redeemable and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash
  • If the full balance is not spent in one transaction, the remaining balance will remain on the Physical Gift Card
  • Any unused balance will not be refunded or credited when the card expires
  • Treat your Physical Gift Card as cash. Lost or stolen cards will not be replaced or refunded

 

Digital Gift Cards

  • Digital Gift Cards can be purchased online and redeemed at r.m.williams.com.au/nz and in R.M.Williams owned retail stores* in New Zealand
  • *Digital Gift Cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores e.g. Myer.
  • Digital Gift Cards can only be redeemed in the market where they were purchased e.g. If purchased in New Zealand in NZD, it can only be redeemed in New Zealand
  • Digital Gift Cards purchased in New Zealand will expire 36 months from purchase
  • Digital Gift Cards can be redeemed online by entering the ‘digital voucher code’ in the Payment section in the checkout, OR in store by presenting the digital gift card email (on screen or print out)
  • This Digital Gift Card is partially redeemable and it is up to the cardholder to use the full value within the validity period. Not redeemable for cash
  • If the full balance is not spent in one transaction, the remaining balance will remain on the digital gift card
  • Any unused balance will not be refunded or credited when the card expires
  • Treat your Digital Gift Card email as cash. Misplaced or misused Digital Gift Cards will not be replaced or refunded

 

BOOT REPAIR CONDITIONS

Terms & Conditions

*This service is only available in Australia

R.M.Williams boots are constructed in such a manner that under normal wear and tear they can be repaired several times in their lifetime. But like any good product, if not properly cared for, irreparable and often unseen damage can occur which is not evident until the boots are stripped down for repair.

During the stripping process it may be discovered that additional work is required to enable the original repair request to be carried out. If this is found to be the case, appropriate costs may be applied. R.M.Williams Pty. Ltd. accept these boots for repair under the condition that no responsibility will be taken where the boots are found after stripping to be incapable of repair. If this occurs your boots will be returned to you in the stripped state, and a full refund will be applied. You have 2 months (60 days) after purchase to return your boots to the R.M. Williams boot room for repairs to be made otherwise the purchase is void. To R.M.Williams Pty Ltd, I have read the above conditions under which you accept my boot for repair, upon payment of this repair product you agree to be bound by the above conditions.

THANK YOU for trusting us with the repairs to your R.M.Williams boots. In doing so you have availed yourself of the skills practised by the craftsmen and women in our boot factory and the quality of the materials we use in the making of all new boots. The success of the repairs carried out on your boots will depend as it always does, whether they are new or old boots, on the care and maintenance you continue to give them. 

 

WELCOME PROMOTION

Terms & Conditions

  • Receive 15% off full price apparel, care products & accessories on your first purchase.
  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale Items, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Welcome email.
  • This offer is only available on the R.M.Williams online store.

 

AFTERPAY

Terms & Conditions

  • Order value limits apply for first time Afterpay users, determined by Afterpay at the time of transaction. 
  • The funds for the first payment will need to be available at the time of checkout. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments over the next 6 weeks. Once you have been an Afterpay customer for at least 6 weeks for all orders under $500, your first payment is made in 14 days, with final payment in 8 weeks.
  • Your payment schedule will be emailed to you.
  • The standard R.M.Williams return policy applies for all orders made with Afterpay.
  • *If you fail to make payment, you will be charged a late payment fee of $10 with a further $7 fee added 7 days later if the payment is still unpaid.
  • For full terms and conditions please visit AfterPay 

 

HAPPY BIRTHDAY PROMOTION

Terms & Conditions

  • Promotion code is valid for one single use only.
  • Not available in conjunction with any other offer. 
  • Offer not redeemable for cash and not valid for gift card purchases, against prior purchases, and lay-bys.
  • Offer not redeemable on Footwear, Sale, Bespoke and Exotics. 
  • This offer is only valid to contacts who are subscribed to R.M.Williams email database.
  • This offer can only be redeemed within 30 days of receiving the Birthday email.
  • This offer is only available on the R.M.Williams online store in Australia & New Zealand. 

 

INSTAGRAM USAGE REQUEST

Terms & Conditions

Terms and conditions: if approached by @RMWilliams_official with the request to use your Instagram posts please reply on the same image using the hashtag RMWilliamsapprove. Images may be used for email content, our Shop Social page: https://www.rmwilliams.com.au/shop-r.m.williams-instagram-images/Shop_instagram.html, surfaced on product pages or sponsored posts on Facebook. If you do not wish to allow us to use your image do not hashtag the image. If you have any questions please respond via direct message to @RMWilliams_official.

 

PAYPAL PROMOTION
Terms & Conditions

PayPal is not responsible for promotions offered by third parties and you should read the Terms & Conditions relevant to any promotion at the merchant’s website. The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence number 304962. Any information provided is general advice only and does not take into account your objectives, financial situation or needs. Please consider the Combined Financial Services Guide and Product Disclosure Statement available at www.paypal.com.au before acquiring or using the service.

 

 

 

WORN AROUND THE WORLD

Terms & Conditions