YOUR DELIVERY

 

DELIVERY METHOD

  • Premium delivery via StarTrack
  • FREE for orders over AU$150
  • AU$10 for orders under AU$150
  • Estimated delivery within 5-7 business days

 

CHRISTMAS DELIVERY CUT OFF DATES 2020

We’re working hard to deliver your order as safely and quickly as possible. Delivery for Christmas could take longer this year as we manage the impacts of COVID-19 and high demand. Please see below dates to have your order placed by to ensure it arrives before Christmas.

 

  • AU Metro Place your order by 5pm, 16th December
  • AU Regional Place your order by 5pm, 15th December 
  • New Zealand Place your order by 5pm, 13th December
  • United Kingdom Place your order by midnight, 10th December
  • United States Place your order by midnight, 10th December
  • Canada Place your order by midnight, 10th December
  • Europe Place your order by midnight, 9th December

 

MADE TO ORDER BOOTS

All ‘Special Order 6-8 weeks’ boots purchased after the 13th of November will not be shipped before Christmas, please allow 8-10 weeks for delivery.

 

BOOT REPAIR SERVICE

Using our Boot Repair online service? Please see below delivery cut off dates to place and send your boots back to the workshop to be repaired. Please note if you order or post your boots back after the below date, please allow for double the repair time to have your boots sent back to you. Our workshop is closed from the 22nd December - January 11.

Re sole & heel
Place your order and return your boots by the 27th November
Repair time 3 weeks

Elastics / Tugs
Place your order and return your boots by the 4th December
Repair time 2 weeks

Heel rubber / heel stacks
Place your order and return your boots by the 4th December
Repair time 2 weeks

Re-last
Place your order and return your boots by the 13th  November
Repair time 5 Weeks
 

 

SALE AND PEAK PERIODS 

While we do our best to get your order to you as quick as possible. Due to higher demand in sale and peak periods, please allow for slight delays in the delivery of your order.

 

DELIVERIES AND COURIER DISTANCING

For online orders, our delivery partner Star Track will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.


 
For any further queries, please Contact Us or visit our FAQs