Cookies notice

What are cookies

To make our website more convenient to use, our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in the future. This information allows us to make our website easier to use as the cookies allow our servers to remember your details between visits to our site. Sensitive information such as credit card information is never stored in cookies.

There are four types of cookies, by using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future:

1. Website functionality cookies: enable you to browse the website and use features such as our shopping basket

2. Website analytics cookies: to measure and analyse how our customers use the website, including Google Analytics Display Advertising Features. This allows us to continuously improve our website and your shopping experience.

3. Customer preference cookies: the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

4. Targeting cookies or advertising cookies: these cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. 

How your personal information may be used

We may use your personal information to process orders, payments and to provide you with a personalised shopping experience. We will also use your personal information to fulfil and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be disclosed to the following parties:

• Other trading divisions within R.M.WILLIAMS Pty Ltd

• Where there is a legal obligation to do so, to any relevant government, judicial and regulatory body; and

• Third Party Service Providers

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your personal information to third party marketing companies.

Finally, we may use your personal information for our internal and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

From time to time we may employ third party business partners to collect personal information on our behalf. We may also share your personal information with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed by us to comply with applicable personal information protection law.

Direct marketing opt-in and opt-out provision

We intend to use your personal information in direct marketing, however we will not do so unless we have received your consent.

When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you email and direct mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about clothing, shoes, bags and accessories offered by us, or products and services offered by our selected business partners.

Marketing communications you subscribe to will only be sent by us.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed. Any emails we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular email communication. Alternatively you can opt out of all emails by logging into My Account. Or, to opt out of direct mail service or updates, please contact our customer services on 1300 697 697 or by email at

Microsoft Clarity

We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.

How you can access and if necessary, change the personal information R.M.Williams maintains

We will take all reasonable steps to ensure that your personal information is accurate, complete and up to date when we use it.

At any time you may request access to your personal information by contacting us, which we will provide within a reasonable time.

If for any reason you are concerned that the personal information held by us is not correct and you have an account with us, please visit our website and, after logging into the site using the ‘Sign in’ menu on the home page, your personal information will be made available for review and change in the ‘My Account’ section. Only you or, upon your request, the Customer Care department, may access your personal information from the website using your password and User ID. Your personal information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at and we will amend your personal information.

Retention and security of personal information

We will not keep your personal information longer than is necessary for fulfilment of the purposes specified above for which they are, or are to be, used. Personal information provided by you is retained if the purpose for which the personal information was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.

We will at all times take all reasonable steps to ensure that your personal information is protected. We will also delete and de-identify any of your personal information that is no longer needed.