RETURNS & REFUNDS
Online Returns Policy
It's important to us at R.M.Williams that you are happy with your new purchase. FREE & easy returns for up to 30 days whatever the reason.
OPTIONS FOR RETURNING YOUR ITEMS
RETURN WITH AUSTRALIA POST
- Find your order number starting with 'AU'
Three ways to find your order number:
1. On your Order Confirmation email
2. In the Order History section of your online account
3. On the Delivery Note you received in your order, labelled as 'Our Reference'
- Download and complete our returns form, we will need this to identify your item. The returns form must be completed and packaged in with your item to be eligible for a refund.
- Use your order number beginning with AU - found on your original email order confirmation to generate your free Australia Post Returns Label
- Print your Australia Post returns label. Don't have a printer? You can print your label at the post office - just present your returns label email (on your phone) at Australia Post.
- Pack your items securely and ensure all original packaging and tags are included and your Australia Post returns label attached.
- Drop your parcel off at any Post Office, Post Box or Parcel Locker
IN STORE
- Take your item to your nearest R.M.Williams store
- The store will accept your goods to be refunded and instruct our Customer Service Team to process the refund to the original form of payment.
- Refunds will be processed and submitted to your original form of payment within 4 business days. The length of time it takes to receive your refund depends on your financial institutions processes. Typically your funds should be available in 10 business days.
EXCHANGE & CREDIT NOTES (IN STORE ONLY)
- Take your item to your nearest R.M.Williams store
- The store will accept your goods for exchange and process the transaction.
- Any price differences will need to be covered by the customer or will be refunded to the customer in the form of a Store Credit Note (redeemable in store only)
CORPORATE RETURNS
- All corporate customer returns need to email a copy of your invoice to rmw.orders@rmwilliams.com.au to obtain a returns authorisation number (#RA)
- Our Customer Service team will issue you with the necessary paperwork
- Package the provided paperwork in with your returns package
- Your exchange or refund will be processed once goods have been received
ONLINE RETURN REQUIREMENTS
Please ensure the items you are returning meet the below requirements:
- The item(s) should be returned unworn and in perfect condition, with all tags attached.
- Footwear should be returned unmarked and in their original and undamaged box. Packaging is considered apart of the product.
- Due to the individual nature of Made to Order (MTO) and Bespoke purchases, once your order has been placed, cancellations and amendments can not be accepted. These products are non-refundable.
- Please make sure all returned items are well packaged, so as not to be damaged in the post.
- Please make sure that the returns form is enclosed with your goods – if the returns form is not included it can result in your return not being processed.
- Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.