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RETURNS & REFUNDS

Online Returns Policy

It's important to us at R.M.Williams that you are happy with your new purchase, that's why we offer FREE & easy returns for up to 30 days - whatever the reason.

 

OPTIONS FOR RETURNING YOUR ITEMS

 

RETURN WITH AUSTRALIA POST

  • Find your order number starting with 'AU'

Three ways to find your order number:

1. On your Order Confirmation email

2. In the Order History section of your online account

3. On the Delivery Note you received in your order, labelled as 'Our Reference'

  • Download and complete our returns form, we will need this to identify your item. The returns form must be completed and packaged in with your item to be eligible for a refund.
  • Use your order number beginning with AU - found on your original email order confirmation to generate your free Australia Post Returns Label
  • Print your Australia Post returns label. Don't have a printer? You can print your label at the post office - just present your returns label email (on your phone) at Australia Post.
  • Pack your items securely and ensure all original packaging and tags are included and your Australia Post returns label attached.
  • Drop your parcel off at any Post Office, Post Box or Parcel Locker 

 

IN STORE

  • Take your item to your nearest R.M.Williams store
  • The store will accept your goods to be refunded and instruct our Customer Service Team to process the refund to the original form of payment. 
  • Refunds will be processed and submitted to your original form of payment within 4 business days. The length of time it takes to receive your refund depends on your financial institutions processes. Typically your funds should be available in 10 business days.

 

EXCHANGE & CREDIT NOTES (IN STORE ONLY)

  • Take your item to your nearest R.M.Williams store
  • The store will accept your goods for exchange and process the transaction.
  • Any price differences will need to be covered by the customer or will be refunded to the customer in the form of a Store Credit Note (redeemable in store only)

 

CORPORATE RETURNS

  • All corporate customer returns need to email a copy of your invoice to rmw.orders@rmwilliams.com.au to obtain a returns authorisation number (#RA)
  • Our Customer Service team will issue you with the necessary paperwork
  • Package the provided paperwork in with your returns package  
  • Your exchange or refund will be processed once goods have been received

 

ONLINE RETURN REQUIREMENTS 

Please ensure the items you are returning meet the below requirements:

  • The item(s) should be returned unworn and in perfect condition, with all tags attached. 
  • Footwear should be returned unmarked and in their original and undamaged box. Packaging is considered apart of the product. 
  • Due to the individual nature of Made to Order (MTO) and Bespoke purchases, once your order has been placed, cancellations and amendments can not be accepted. These products are non-refundable. 
  • Please make sure all returned items are well packaged, so as not to be damaged in the post. 
  • Please make sure that the returns form is enclosed with your goods – if the returns form is not included it can result in your return not being processed.
  • Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.