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RETURNS

 

RETURNS

You have 30 days from the shipping date to return your purchase providing it is in original resaleable condition. Once returned you will be entitled to receive a refund, which will not include the cost of the original postage and packaging. We are not able to refund items that appear to have been worn, washed, or are not in original condition. Please allow up to 14 days after we receive your return, for your return to be processed and your card to be refunded.

These are the options for returning your items:

 

AUSTRALIA RETURNS

  • R.M.Williams Retail Store

Take your order and receipt to any R.M.Williams store in the same country/region in which you made the purchase

 

  • ParcelPoint drop-off point

ParcelPoint is a free and trackable returns service, available at hundreds of local stores throughout Australia.

  1. Ensure your return meets all the conditions outlined in our Returns Policy below.
  2. Download and complete the returns form and include in the returned parcel.  
  3. Go to ParcelPoint, follow the steps to find your nearest ParcelPoint location and book your return. 
  4. Package your goods appropriately, remembering to include the returns form and attached the returns label.
  5. You can track your ParcelPoint return here.

 

  • Australia Post

Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

  1. Ensure your return meets all the conditions outlined in our Returns Policy below
  2. Download and complete the returns form and include in the returned parcel
  3. Package your goods appropriately, remembering to include the returns form and address your return to:

R.M.Williams Customer Service: Internet Returns

121 Frost Road Salisbury

South Australia 5108

 

NEW ZEALAND RETURNS

  • R.M.Williams Retail Store

Take your order and receipt to any R.M.Williams store in the same country/region in which you made the purchase

 

INTERNATIONAL RETURNS

  • R.M.Williams Retail Store

Take your order and receipt to any R.M.Williams store in the same country/region in which you made the purchase

 

  • Via your local postal service or a courier

International returns must be covered by the customer. We suggest using your local postal service or a courier. All orders made via the www.rmwilliams.com or www.rmwilliams-store.co.uk can be returned to Austin Texas or Soho London, however if you have made a purchase over the phone then please ensure your return is made to the store in which you originally made the purchase. 

  • Ensure your return meets all the conditions outlined in our Returns Policy below.
  • Contact our Customer Service team via customerservice@rmwilliams.com.au or call +61 8 8259 1007 to request a Returns Authorisation.
  • Download and complete the returns form and include in the returned parcel.
  • Package your goods appropriately, remembering to include the returns form and Returns Authorisation. Address your return to:

UNITED STATES

R.M.Williams Austin

11701 Domain Blvd Suite 124,

Austin, TX 78758, USA

 

UNITED KINGDOM

R.M.Williams Soho London

43 Berwick Street

Soho, London W1F 8SB, UK

 

RETURNS POLICY

Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.

  • All returns should be sent back to us in their original packaging provided.
  • The item(s) should be returned unworn and in perfect condition, with all R.M.Williams garment tags still attached. Returns that are damaged, soiled or returned without their original tags may not be accepted and may be sent back to the customer.
  • Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
  • Due to the individual nature of MTO and Bespoke purchases, once your order has been placed, cancellations or amendments cannot be accepted.
  • Bespoke and Made to Order products are non-refundable.
  • Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.
  • Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Service immediately.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.