For any enquiries, our Customer Service team will be delighted to assist.
Contact usStandard delivery
Express delivery
Online purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
Our RE.MADE program takes well-loved R.M.Williams boots and returns them to the highly skilled hands that crafted them for a complete repair and refurbishment service. They are then lovingly brought back to life and prepared for new adventures. Due to the limited quantities available and the tailored nature of the program, each pair of boots is a one-off, unable to be replicated. For full terms of purchase for RE.MADE boots, please visit our legal page.