R.M.Williams x Wallabies
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The gift guide
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Discover the enduring appeal and meticulous craftsmanship behind the iconic R.M.Williams boot.
One piece of leather
Goodyear welt
Materials that matter
Repair
Step back in time as we uncover the story behind the iconic R.M.Williams boot.
The history of R.M.Williams
The Australian icon
Crafting a better future
Stories
Outback publishing
The Hut
Experience our iconic craftsmanship at our stores across Australia.
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Men's new collection
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Find out more
Online purchases can be returned free of charge within 60 days. Read more
Exchanges for online purchases can be made in-store only.
Once a return is received for processing, refunds generally take up to 10 business days to reach your account depending on your financial institution.
Full returns policy
Accepted debit/credit cards:
Visa, MasterCard, American express, and JCB
Buy now pay later options:
PayPal Pay in 4, Afterpay, Zip Pay, Klarna
Other payment options:
PayPal, R.M.Williams physical gift cards, R.M.Williams digital gift cards
R.M.Williams boots are fully repairable. You can browse our range of repair services here.
Find out how to return your boots for repair here.
Estimated processing time for repairs is 6-8 weeks.
Click and collect is available at a range of R.M.Williams stores. Simply select the click and collect option at checkout, then collect it from your selected store within 4 hours. Find out more here.
Since 1932, R.M.Williams has been crafting boots to last, employing quality materials and time-honoured skills to make products worthy of their iconic name. Our commitment to enduring quality results in a lifetime of adventures for you and your trusted boots.
Learn more about our quality craftsmanship here.
Our live chat is available Monday-Friday 10am-4pm AEDT (excluding public holidays in NSW, Australia).
Our phone lines are available Monday-Friday 10am-4pm AEDT (excluding public holidays in NSW, Australia).
1300 697 697
We’re making improvements to serve you better and will be back soon.
We invite you to email us at customerservice@rmwilliams.com.au .For media enquiries, please contact media@tattarang.com.
To track your order, simply click here and enter your order number and email.
To track your order, simply click here and enter your order number and email. You can also track your order by visiting the DHL website and entering the tracking number sent to your email. For parcels shipped via DPD, track your order on their website using the reference number provided in your email.
To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.
Our warehouse aims to fulfil your order as quickly as possible to ensure your new purchase can be delivered and enjoyed with minimal wait times. Due to this, cancellations, redirections and order amendments cannot be guaranteed.
In the unlikely occurrence that your goods are lost or damaged in transit, please contact us within 7 business days at Contact us. We will then launch a formal investigation with the courier company, once we have received confirmation that the delivery has not been successful our Homestead team will contact you with a resolution.
If you have an order with multiple items, they may be delivered at different times based on availability. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account, and go to ‘Orders’ to follow the journey of your order.
Unfortunately, we are unable to deliver to a PO Box or Parcel Locker. All deliveries must be shipped to a residential or business address.
Yes, R.M.Williams is delighted to offer click and collect at selected stores. During the checkout process, select the ‘Click and collect’ option and choose your preferred store for pickup. You will receive an email when your order is ready for pickup, allowing you to collect your items at your convenience.
To track your order, simply log into your account and go to ‘Orders’ to follow the journey of your order. You can also track your order by visiting the DHL website and entering the tracking number sent to your email. For parcels shipped via DPD, track your order on their website using the reference number provided in your email.
Your DHL tracking number is a unique blend of numbers and sometimes letters that allows you to track your shipment. Once you've completed your purchase, this tracking number will be sent directly to the email address you provided.
DHL deliveries: Yes, A signature is required for deliveries via DHL. However, if you prefer to authorise delivery without a signature, you can adjust your preferences through your DHL account. By changing these preferences, you agree to DHL's Terms and Conditions, and we will not be liable for any loss or damage resulting from the delivery. DPD deliveries: Deliveries via DPD also require a signature. If you're not home, the driver might leave your parcel with a neighbour. If you know you won’t be home, we recommend using this link to rearrange your delivery.
Yes, R.M.Williams will cover all import taxes and duties on behalf of our customers. However, please note that local sales taxes, such as VAT, will be added at checkout.
Yes, R.M.Williams is delighted to offer click and collect at all UK stores. During the checkout process, select the ‘Click and collect’ option and choose your preferred store for pickup. You will receive an email when your order is ready for pickup, allowing you to collect your items at your convenience.
While we aim to deliver across the UK, there are certain areas we are not able to deliver to. These include, but are not limited to:
While we aim to deliver across the US, there are certain areas we are not able to deliver to. These include, but are not limited to:
Yes, a signature is required for deliveries via DHL. However, if you prefer to authorise delivery without a signature, you can adjust your preferences through your DHL account. By changing these preferences, you agree to DHL's Terms and Conditions, and we will not be liable for any loss or damage resulting from the delivery.
Yes, R.M.Williams will cover all import taxes and duties on behalf of our customers. However, please note that local sales taxes will be added at checkout.
We currently deliver to the following countries:
While we ship to the countries listed above, there are some localities within these countries where we are unable to deliver. These include, but are not limited to, the following:
Please note that although you may be able to enter addresses in these locations during checkout, we are actively working to remove them from our system to avoid any confusion.
To deliver to a different country, select the correct country from the dropdown at the bottom left of the screen and complete your purchase on that country’s site.
Delivery fees are non-refundable. When a refund is processed for an item, the original delivery cost will not be refunded.
Your digital gift card should arrive within 30 minutes of purchase. Please be sure to check the junk or spam folder, as the email may be directed there.
Scheduled digital gift cards are delivered to the recipient’s email by 8am AEST.
You can redeem your gift card online at rmwilliams.com.au, or at any R.M.Williams store*. Gift cards cannot be redeemed at any R.M.Williams outlets, clearance or concession stores e.g. Myer.
Online: Select ‘R.M.Williams gift card’ at checkout and enter your code. Your code can be found above the barcode in the email sent to the digital gift card recipient.In Store: Present your digital gift card email, either on screen or as a print out, at any R.M.Williams store*.
You can check your balance during the checkout process.
No. Please make sure you select the correct website for the country your recipient lives in.Gift cards purchased in Australia can only be redeemed in Australia.
Both digital and physical gift cards can only be redeemed in the market where they were purchased. E.g. If purchased in Australia in AUD, it can only be redeemed in Australia.
Physical gift cards Treat your physical gift card as cash. Unfortunately, lost or stolen cards cannot be replaced or refunded. Digital gift cards Treat your digital gift card email as cash. Unfortunately, misplaced digital gift cards will not be replaced or refunded.
If you change your mind, you have 60 days to return an item. Please ensure it meets our change of mind returns and exchanges policy.
Once we receive your returned items, we will process your refund to your original payment method. This may take up to 10 business days to appear in your account, depending on your bank. Please note that delivery fees are non-refundable.
Unfortunately, we are unable to process exchanges for online orders via postage. If you would like to exchange an item, you can visit one of our stores. If you’re unsure about sizing, we recommend purchasing two sizes, as we offer a free 60-day returns policy for your convenience.
1. Ensure the order number matches your order confirmation email To correctly generate a returns label, please ensure you enter the order number exactly as it's displayed on your order confirmation email (this is from the sender: noreply@rmwilliams.com.au - with title 'Confirmation of your order from R.M.Williams') or by logging into your online account and navigating to your orders section. TIP: Make sure you match the exact characters, numbers, capitalisation and spacing.
For example - Entering your correct order number: Listed on your order confirmation: US0000017021 - (Correct) Incorrect: us0000017021 (US should be capitalised) Incorrect: US000 001 7021 (There should be no spaces
2. Ensure the postcode matches your order confirmation email Please ensure you enter the postcode / ZIP exactly as it's displayed on your order confirmation email (this is from the sender: noreply@rmwilliams.com.au - with title 'order confirmation') or by logging into your online account and navigating to your orders section. TIP: Make sure you match the exact characters, numbers, capitalisation and spacing. For US orders, please make sure you enter the full 9-digit ZIP code found on your order confirmation email including the hyphen between the primary ZIP code and the +4 ZIP code, e.g. 10012-4296. (Note: this is not your primary 5-digit ZIP code).
For example - Entering your correct postcode/ZIP: Postcode Listed on your order confirmation: UV5T 259 - (Correct) Incorrect: V5T259 (There should be a space) Incorrect: V5T-259 (No dash on your order confirmation)
3. Ensure to visit the correct website to generate your return label, matching the site where you made your purchase
If you require further assistance, please contact our Homestead team.
If you believe an item in your order is faulty, please contact our Homestead team as soon as possible. We will require clear images of the item and your order number to guide you through the assessment process and resolve the issue as quickly as possible.
Occasionally, we need to source your items from different dispatch locations, which means we will have to split your orders. If this happens, you'll receive an email with separate tracking details for each package.
If you think an item is missing, please contact our Homestead team with your order number and details of the missing item. We will resolve the issue as quickly as possible for you.
No, for orders placed online in Canada, Denmark, France, Germany, Ireland, the Netherlands, Norway, Sweden, or Switzerland, you must return your item via post using the returns label generator provided above.
No, for online orders in Canada, Denmark, France, Germany, Ireland, the Netherlands, Norway, Sweden, or Switzerland, exchanges are not available.
Items purchased from the Toowoomba sale can only be returned at the Toowoomba store.
Our Made To Order program is currently on pause. As part of our ongoing focus on Australian manufacturing and artisanal craft, we are continuously reviewing processes at our iconic Adelaide workshop. The Made To Order service is currently paused and undergoing a complete review to improve the experience for customers, and determine the best possible way for this program to return in the future. As a result, we are not currently accepting new orders for Made To Order products, except for our exotics range, including crocodile and ostrich leathers, which will remain available to purchase.
The R.M.Williams boot repair service is currently available in Australia and New Zealand.
Boots must be sent to the R.M.Williams repair workshop within 2 weeks of purchasing a repair service.
Once your boots arrive at The Boot Room, our boot makers will make an assessment on the amount of work your boots require and begin the repair process. If more work is required on your boots, a member from our team will be in contact with you.
Our skilled craftspeople are eager to breathe new life into your boots. To assist them, we ask you to do the following prior to shipping your boots.
With regular cleaning and care, your boots can last for years to come. Look after your boots and they’ll look after you. To learn more on how to take care of your boots, please visit our boot care guide.
To ensure your boots are eligible for repair, the upper leather must be free from cracks, slices, or large creases. If your boots are in this condition, please refrain from purchasing a repair service or sending them in. If you need any clarification, feel free to reach out to our customer service team with images of your boots, and we’ll be happy to assist you.
If you’re experiencing difficulties logging into your account or completing a purchase, we recommend the following steps:
We prioritise your security and apologise for any inconvenience this may cause.If you continue to experience this issue, please contact our Homestead customer service team
To unsubscribe from our marketing emails, please use the unsubscribe link found at the bottom of any marketing email.
Please email our Homestead to request data removal.
To receive a birthday promotion, ensure you have signed up for an account with R.M.Williams and have subscribed to receive emails. Please provide your birthday details in your account settings prior to your birthday month.
We can only assign one account to each unique email address.
You need to sign in the same way each time to view your account. For example, if you've previously signed in with Google, please sign in with Google again.
The pricing variations you may have noticed on our websites can be attributed to several factors. These include the rising cost of raw materials such as leather, the cost of our manufacturing (most of which takes place on Australian shores), exchange rate pressures and import duty arrangements all play into these pricing variations. In doing so, we can continue to ensure the same high quality product that we are renowned for, as well as maintaining the wellbeing and effective operation of our teams, production partners and sources of raw materials. We’re also employing more Australians than ever before and will continue to grow this number as we honour our commitment to onshore manufacturing.
Our Homestead team is available Monday to Friday throughout the year, excluding public holidays in NSW, Australia. Please find the list of public holidays in NSW below: