Standard delivery

Standard orders        

Order cut-off Order before 12pm (in-stock items)
Delivery timeframe 2–4 business days
Delivery area All areas
Cost Free (orders $75 and over)
$10 (orders under $75)

Special order or repairs

Delivery timeframe 4–6 weeks unless stated otherwise on the product page
Delivery area All areas
Cost Free (orders $75 and over)
$10 (orders under $75)

A few things to note

  • Authority to leave
    All orders will require a signature on delivery. If no one is available, a notification will be left with details on how to collect your parcel. If you'd prefer to authorise unattended delivery, you can update your preferences via the AusPost app.

  • Timing and delays
    While we aim to meet the estimated delivery timeframes, we cannot be held responsible for unforeseen delays beyond our control. During peak periods, some delays may occur. Once dispatched, your parcel is in the care of Australia Post.

  • Delivery exclusions
    We’re unable to ship to P.O. boxes or Parcel Lockers. All deliveries must be sent to a physical address.

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 2 - 4 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders NZ$169 and over
NZ$10 for orders below NZ$169

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 3 - 5 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders £90 and over
£5 for orders below £90

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 3 - 5 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders US$250 and over
US$30 for orders below US$250

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 5 - 7 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders CA$250 and over
CA$30 for orders below CA$250

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 2 - 4 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders 1120kr and over
150kr for orders below 1120kr

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 2 - 4 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders €150 and over
€20 for orders below €150

Standard delivery

Standard delivery

Delivery partner DHL
Delivery times In-stock items: 2 - 4 business days
Special order items: 4 - 6 weeks
Shipping fees Free for orders 1640kr and over
220kr for orders below 1640kr

Express delivery

Express delivery

Delivery partner DHL
Delivery times In-stock items: 1 - 3 business days
Special order items: 4 - 6 weeks
Shipping fees £10

Express delivery

Express - Metro

Order cut-off Order before 12pm (in-stock items)
Delivery timeframe 1–2 business days
Cost $15

Express - Regional

Order cut-off Order before 12pm (in-stock items)
Delivery timeframe 1–2 business days
+1 day depending on location
Cost $15

A few things to note

  • Authority to leave
    All orders will require a signature on delivery. If no one is available, a notification will be left with details on how to collect your parcel. If you'd prefer to authorise unattended delivery, you can update your preferences via the AusPost app.

  • Timing and delays
    While we aim to meet the estimated delivery timeframes, we cannot be held responsible for unforeseen delays beyond our control. During peak periods, some delays may occur. Once dispatched, your parcel is in the care of Australia Post.

  • Delivery exclusions
    We’re unable to ship to P.O. boxes or Parcel Lockers. All deliveries must be sent to a physical address.

Click and collect

Click and collect

Delivery timeframe Collect from your nominated store within 4 hours.
Cost Free

Stores offering click and collect


Click and collect

Click and collect

Delivery times Collect from your nominated store within 4 hours.
Shipping fees Free
Stores that offer click and collect.
  • Commercial Bay
  • Newmarket
  • Queenstown
  • Wellington
    		•

    Click and collect

    Click and collect

    Delivery times Collect from your nominated store within 4 hours.
    Shipping fees Free
    Stores that offer click and collect.
  • New Bond Street, London
  • Soho, London
  • Marlow, Buckinghamshire
  • Cambridge
    		•

    Frequently asked questions

    To track your order, simply click here and enter your order number and email.

    To track your order, simply click here and enter your order number and email. You can also track your order by visiting the DHL website and entering the tracking number sent to your email. For parcels shipped via DPD, track your order on their website using the reference number provided in your email.

    • For DHL tracking, visit their website here
    • For DPD tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    To track your order, simply click here and enter your order number and email. Alternatively, you can also track your order by visiting the DHL website and entering the tracking number sent to your email.

    • For DHL tracking, visit their website here

    If you have an order with multiple items, they may be delivered at different times based on availability. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders. For further information regarding your split order, you can log into your account, and go to ‘Orders’ to follow the journey of your order.

    We aim to fulfil your order as quickly as possible to ensure your new purchase can be delivered and enjoyed with minimal wait times. Due to this, cancellations, redirections and order amendments cannot be processed.

    We aim to fulfil your order as quickly as possible to ensure your new purchase can be delivered and enjoyed with minimal wait times. Due to this, cancellations, redirections and order amendments cannot be processed.

    Unfortunately, we are unable to deliver to a PO Box or Parcel Locker. All deliveries must be shipped to a residential or business address.

    Orders require a signature on delivery. Not home? We'll take your parcel to a nearby collection point.

    Yes, R.M.Williams is delighted to offer click and collect at selected stores. During the checkout process, select the ‘Click and collect’ option and choose your preferred store for pickup. You will receive an email when your order is ready for pickup, allowing you to collect your items at your convenience.

    To track your order, simply log into your account and go to ‘Orders’ to follow the journey of your order. You can also track your order by visiting the DHL website and entering the tracking number sent to your email. For parcels shipped via DPD, track your order on their website using the reference number provided in your email.

    • For DHL tracking, visit their website here
    • For DPD tracking, visit their website here

    Your DHL tracking number is a unique blend of numbers and sometimes letters that allows you to track your shipment. Once you've completed your purchase, this tracking number will be sent directly to the email address you provided.

    • For DHL tracking, visit their website here
    • For DPD tracking, visit their website here

    DHL deliveries: Yes, a signature is required for deliveries via DHL. However, if you prefer to authorise delivery without a signature, you can adjust your preferences through your DHL account. By changing these preferences, you agree to DHL's Terms and Conditions, and we will not be liable for any loss or damage resulting from the delivery.
    DPD deliveries: Yes, deliveries via DPD also require a signature. If you're not home, the driver might leave your parcel with a neighbour. If you know you won’t be home, we recommend using this link to rearrange your delivery.

    Yes, R.M.Williams will cover all import taxes and duties on behalf of our customers. However, please note that local sales taxes, such as VAT, will be added at checkout.

    Yes, R.M.Williams is delighted to offer click and collect at all UK stores. During the checkout process, select the ‘Click and collect’ option and choose your preferred store for pickup. You will receive an email when your order is ready for pickup, allowing you to collect your items at your convenience.

    While we aim to deliver across the UK, there are certain areas we are not able to deliver to. These include, but are not limited to:

    • Jersey
    • Guernsey
    • Isle of Man
    • Isle of Arran

    While we aim to deliver across the US, there are certain areas we are not able to deliver to. These include, but are not limited to:

    • Guam
    • Remote US military bases and territories

    While we aim to deliver across Australia, there are certain areas we are not able to deliver to. These include, but are not limited to:

    • Norfolk Island
    • Christmas Island
    • Cocos Islands
    • Australian Antarctic Territory

    Yes, a signature is required for deliveries via DHL. However, if you prefer to authorise delivery without a signature, you can adjust your preferences through your DHL account. By changing these preferences, you agree to DHL's Terms and Conditions, and we will not be liable for any loss or damage resulting from the delivery.

    Yes, R.M.Williams will cover all import taxes and duties on behalf of our customers. However, please note that local sales taxes will be added at checkout.

    In the unlikely occurrence that your goods are lost or damaged in transit, please contact us within 7 business days at Contact us We will then launch a formal investigation with the courier company, once we have received confirmation that the delivery has not been successful our Homestead team will contact you with a resolution. ​​

    To deliver to a different country, select the correct country from the dropdown at the bottom left of the screen and complete your purchase on that country’s site.

    Delivery fees are non-refundable. When a refund is processed for an item, the original delivery cost will not be refunded.