Wellington R.M.Williams Store Wellington R.M.Williams Store

TO OUR RM COMMUNITY

WE’RE OPEN AND STEPPING FORWARD TOGETHER

R.M.Williams has initiated plans to return its passionate Craftspeople to their benches in its workshop in Adelaide, SA, the very heart of R.M.Williams, to resume crafting iconic R.M.Williams products, as well as two sizes of face masks to help continue the fight against COVID-19. Working closely with the South Australian Government, the R.M.Williams Craftsmen and Craftswomen are returning to their benches under a phased approach, with health and safety at the forefront of all planning and stages.

Following the reopening of the workshop, R.M.Williams has begun staging the opening of its retail stores, with the Wellington NZ store opening on reduced hours from Thursday the 14th of May.

R.M.Williams Wellington Store opening map

 

Our trading hours have been amended

We’re pleased to announce that our Wellington store is reopening, however it will have amended trading hours.

 

 

During these unprecedented times due to COVID-19, our greatest priority is the health and safety of all our team members and customers.

A new level of consumer experience will be introduced that focuses on wellbeing and new ways to deliver the legendary R.M.Williams customer service. The brand’s Retail Boot Ambassadors are ensuring new customer sensitivities and guidelines are met at all times, including offering hand sanitiser and promoting social distancing. New limits on the number of people in store at any one time will further allow the teams to deliver the exceptional one-on-one service they are renowned for.

Social Distancing

SOCIAL DISTANCING

We ask that you adhere to social distancing requirements.

Hand Sanitisation

HAND SANITISER

There will be hand sanitiser available in-store.

Cashless Payments

CASHLESS TRANSACTIONS

Keep it cashless. For the time being we would prefer non-cash payment transactions.

In-store limits

IN-STORE LIMITS

Based on store size, we’re carefully controlling the number of customers allowed in the store.

Hygiene Practices

additional hygiene practises

We have implemented additional hygiene practises, including increasing the frequency with which we sanitise high touch areas, counters, seating, change rooms and our boot display area.

Hands Free Expert Fittings

HANDS FREE EXPERT FITTINGS

Our talented team of customer service representatives have developed a ‘touch free’ boot fitting process that will provide you the best service and adhere to social distancing regulations.

Our hearts go out to you

 

 

Frequently asked questions

Q: WILL YOUR NORTHERN HEMISPHERE STORES OPEN ANY TIME SOON?

Our international stores will remain closed until further notice. We will continue to monitor updates on social distancing guidelines globally and hope to open our international stores as soon as we can. In the meantime, you can still shop online as we’re still shipping internationally.

 

Q: CAN I STILL PAY WITH CASH?

Yes, you can still pay with cash, however we are asking customers to keep it cashless. For the time being we would prefer non-cash payment transactions.

 

Q: HOW WILL YOU BE KEEPING YOUR STORES COVID-19 FRIENDLY?

The health, safety and wellbeing of our staff and customers is our priority during this time. To ensure our stores are a safe as possible, we have implemented additional hygiene practice in all stores. Stores will have hand sanitiser stations as you enter, we will be increasing the frequency with which we sanitise high touch areas, counters, seating, change rooms and our boot display area. There will also be 1.5M guides in-store, to adhere with social distancing guidelines.

 

Q: NOW THE STORES ARE OPEN, CAN I GET MY BOOTS BACK I PUT IN FOR REPAIR?

We’re currently working through all boot repairs, however due to social distancing guidelines we aren’t running at full capacity just yet. This means you might have to wait a little longer to get your boots back. As soon as your boots are ready, our retail staff or customer service team will be in contact.

 

Q: NOW THE STORES ARE OPEN, WILL I BE ABLE TO COLLECT MY ‘Made To Order’ BOOTS

We’re currently working through MTO orders, however due to social distancing guidelines we aren’t running at full capacity just yet. This means there might be a delay in your boots being handcrafted, but once your boots are ready to be picked up, our store staff or customer service team will be in contact.

 

Q: CAN I ORDER ‘Made To Order’ BOOTS OR PUT MY BOOTS IN FOR REPAIR?

We are accepting MTO orders and boot repairs in all stores that are open. Please be aware, due to social distancing guidelines the workshop isn’t running at full capacity just it. This means that there might be a delay in receiving your MTO order or your boots in for repair back.

 

WE’RE OPEN FOR ONLINE ORDERS

To provide you with a safe online experience we have reviewed our policies and processes to align with the recent changes.

60 Day Returns

60 DAY FREE RETURNS

It’s important to us at R.M.Williams that you are happy with your new purchase, that's why we offer FREE & easy returns for up to 60 days – whatever the reason. You can easily return your items for free at Australia Post. Find out more.

Free Delivery on orders over NZD$150

FREE DELIVERY

Free delivery is available on orders over NZD$150. $10 for orders under NZD$150.

Contactless Delivery

CONTACTLESS DELIVERY

Our delivery partner, DHL, offers our customers convenient methods of delivery including leaving without signature. Prior to delivery by DHL will send customers a text or email with 6 delivery choices, please select “leave without signature” to ensure maximum social distancing.

Our online store remains open and ready to deliver our iconic handcrafted single-piece of leather boots along with new season apparel and accessories.

 

 

Customer Service

 

GENERAL ENQUIRIES

Our Customer Service team is available to take your enquiries regarding boot repairs, online services and Made to Order. Please be patient as we may experience a surge of calls during this difficult time.

Our customer service team is available on weekdays 8:30am - 5:30pm (Australian Central Standard Time)  
customerservice@rmwilliams.com.au
+61 8 825 910 07  internationally and domestically
Address: 121 Frost Road, Sailsbury, South Australia, AUSTRALIA 5108

 

We will prevail We will prevail