TO OUR RM COMMUNITY

WE’RE OPEN AND STEPPING FORWARD TOGETHER

R.M.Williams has initiated plans to return its passionate Craftspeople to their benches in its workshop in Adelaide, SA, the very heart of R.M.Williams, to resume crafting iconic R.M.Williams products, as well as two sizes of face masks to help continue the fight against COVID-19. Working closely with the South Australian Government, the R.M.Williams Craftsmen and Craftswomen are returning to their benches under a phased approach, with health and safety at the forefront of all planning and stages.

Following the reopening of the workshop, R.M.Williams has begun staging the opening of its retail stores, with the Wellington NZ store opening on reduced hours from Thursday the 14th of May.

Our trading hours have been amended

We’re pleased to announce that our Wellington store is reopening, however it will have amended trading hours.

Frequently asked questions

Q: WILL YOUR NORTHERN HEMISPHERE STORES OPEN ANY TIME SOON?

Our international stores will remain closed until further notice. We will continue to monitor updates on social distancing guidelines globally and hope to open our international stores as soon as we can. In the meantime, you can still shop online as we’re still shipping internationally.

Q: CAN I STILL PAY WITH CASH?

Yes, you can still pay with cash, however we are asking customers to keep it cashless. For the time being we would prefer non-cash payment transactions.

Q: HOW WILL YOU BE KEEPING YOUR STORES COVID-19 FRIENDLY?

The health, safety and wellbeing of our staff and customers is our priority during this time. To ensure our stores are a safe as possible, we have implemented additional hygiene practice in all stores. Stores will have hand sanitiser stations as you enter, we will be increasing the frequency with which we sanitise high touch areas, counters, seating, change rooms and our boot display area. There will also be 1.5M guides in-store, to adhere with social distancing guidelines.

Q: NOW THE STORES ARE OPEN, CAN I GET MY BOOTS BACK I PUT IN FOR REPAIR?

We’re currently working through all boot repairs, however due to social distancing guidelines we aren’t running at full capacity just yet. This means you might have to wait a little longer to get your boots back. As soon as your boots are ready, our retail staff or customer service team will be in contact.

Q: NOW THE STORES ARE OPEN, WILL I BE ABLE TO COLLECT MY ‘Made To Order’ BOOTS

We’re currently working through MTO orders, however due to social distancing guidelines we aren’t running at full capacity just yet. This means there might be a delay in your boots being handcrafted, but once your boots are ready to be picked up, our store staff or customer service team will be in contact.

Q: CAN I ORDER ‘Made To Order’ BOOTS OR PUT MY BOOTS IN FOR REPAIR?

We are accepting MTO orders and boot repairs in all stores that are open. Please be aware, due to social distancing guidelines the workshop isn’t running at full capacity just it. This means that there might be a delay in receiving your MTO order or your boots in for repair back.

GENERAL ENQUIRIES

Our Customer Service team is available to take your enquiries regarding boot repairs, online services and Made to Order. Please be patient as we may experience a surge of calls during this difficult time.

Our customer service team is available on weekdays 8:30am - 5:30pm (Australian Central Standard Time)  
customerservice@rmwilliams.com.au
+61 8 825 910 07  internationally and domestically
Address: 121 Frost Road, Sailsbury, South Australia, AUSTRALIA 5108