Replace Tugs



Product Variations

Product Actions

Add to cart options

Boots must be sent after purchase using your local courier or postal service to the R.M.Williams repair workshop within 2 months of purchasing a repair service

Send your old friends back to the hands that lovingly created them. The same boot makers who made your boots can replace the elastics, the tugs and resole them.

Christmas Cut Off Dates: Please note if you place an order or post your boots back after the below date, please allow for double the repair time to have your boots sent back to you. Our workshop is closed from the 22nd December - January 11.

Place your order and return your boots by the 4th December
Repair time 2 weeks

  • If ordering a repair for more than one pair of boots, you will need to place two separate repair orders 
  • Repairs made with authentic parts developed with experience over 84 years
  • Tugs can be replaced individually, or in multiples as required   
  • Tugs will be replaced with the same or closest match to the original tug(s)
Read more


Free Delivery

Free Delivery on orders over NZ $150. 

'In Stock' items shipped in 3-5 business days  

All ‘Special Order' items are shipped in 4-6 weeks.


Easy Returns

Easy returns in store & online.*


Sale and Peak Periods

While we do our best to get your order to you as quick as possible. Due to higher demand in sale and peak periods, please allow for slight delays in the delivery of your order.

  • Complimentary Shipping

    On all orders over NZ $150 for our premium service

    Find out more
  • Easy 30 Day Returns

    Return in store and online 

    Find out more
  • Shop With Confidence

    Wide range of secure payment options

    Find out more


  • If ordering a repair for more than one pair of boots, you will need to place two separate repair orders 
  • Boots must be sent after purchase via your local courier or postal service to the workshop within 2 months of purchasing a repair service 
  • Please note if you are a New Zealand customer you will need to cover the cost of returning the boots to the Boot Repair Room using a local post or courier service
  • All repairs are subject to inspection and by purchasing this product you have read and agreed to the Boot Repair Conditions outlined below
  • Additional work may be required at a cost of up to $250, our repairs team will be in contact before any work is initiated 
  • During the stripping process it may be found that your boots are incapable of repair, in which case you will be contacted by customer service
  • Online boot repair purchases must be returned as outlined in the 'Next Steps' 


  • Following your purchase, carefully package your boots in a box or satchel - we recommend using a box to avoid any damage in transit and take them to your local post office or a local courier please ensure you use a tracked parcel service
  • Address the package to:

          R.M. Williams Boot Repair Room
          121 Frost Road
          Salisbury, South Australia

  • Once your boots arrive at The Boot Room our boot makers will make an assessment and begin the repair process
  • Depending on the repair/s required your good as old boots will be returned to you within 4-6 weeks
  • Please ensure if you have purchased more than one pair of boots to be repaired, you have completed two separate orders and packaged your boots in the two separate return satchels. You will need to send them as separate parcels

Boot Repair Conditions

R.M.Williams boots are constructed in such a manner that under normal wear and tear they can be repaired several times in their lifetime. But like any good product, if not properly cared for, irreparable and often unseen damage can occur which is not evident until the boots are stripped down for repair.

During the stripping process it may be discovered that additional work is required to enable the original repair request to be carried out. If this is found to be the case, appropriate costs may be applied. R.M.Williams Pty. Ltd. accept these boots for repair under the condition that no responsibility will be taken where the boots are found after stripping to be incapable of repair. If this occurs your boots will be returned to you in the stripped state, and a full refund will be applied. You have 2 months (60 days) after purchase to return your boots to the R.M. Williams boot room for repairs to be made otherwise the purchase is void. To R.M.Williams Pty Ltd, I have read the above conditions under which you accept my boot for repair, upon payment of this repair product you agree to be bound by the above conditions.

THANK YOU for trusting us with the repairs to your R.M.Williams boots. In doing so you have availed yourself of the skills practiced by the craftsmen and women in our boot factory and the quality of the materials we use in the making of all new boots. The success of the repairs carried out on your boots will depend as it always does, whether they are new or old boots, on the care and maintenance you continue to give them.